IntelliWorks Openstores Shopping Cart Service Community Forum

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 Post subject: More Checkout Problems
PostPosted: Fri Nov 09, 2007 4:19 pm 
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Joined: Sat Apr 28, 2007 11:20 pm
Posts: 20
Help!!
I've lost two sales over the past week because of a checkout error.
When a customer checks out, there's a message saying:
Unexpected Result

We're sorry, we're unable to process your request. An error has occurred in the system due to an unexpected result.

You can continue shopping by clicking the links on the page. If the error page appears again, please contact us.

What's happening?


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 Post subject:
PostPosted: Fri Nov 09, 2007 4:49 pm 
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Site Admin

Joined: Wed May 31, 2006 11:22 pm
Posts: 745
We'll look into this.

At the meantime, can you collect more details, eg, the product ordered, qty etc?


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 Post subject:
PostPosted: Fri Nov 09, 2007 4:55 pm 
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Site Admin

Joined: Wed May 31, 2006 11:22 pm
Posts: 745
I've done a test order on your site and it wokrs fine.

We'll look into the log to see if we can find anything.


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 Post subject:
PostPosted: Fri Nov 09, 2007 11:03 pm 
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Site Admin

Joined: Wed May 31, 2006 11:22 pm
Posts: 745
After looking into your log file, I found your customer didn't follow the check out steps. They were trying to submit an order by skipping the customer registration step. This is not allowed by the system. An order without customer details are considered invalid in the system.

What we can do though is to make the error message more meaningful.


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 Post subject:
PostPosted: Sat Nov 10, 2007 1:47 pm 
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Joined: Sat Apr 28, 2007 11:20 pm
Posts: 20
Yes, that would be a great help. Thank you.


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